FAQs

DO YOU OFFER CUSTOM ORDERS?

Yes, I offer custom orders! These are a great option for keepsake gifts, one of a kind bridal jewelry, and/or bridesmaids gifts, etc! Custom orders typically take up to two weeks to make before they’re ready to ship. If you would like to know more about the process or interested in placing a custom order, please fill out my contact form!

 

WHEN WILL MY ORDER BE SHIPPED?

We pride ourselves in shipping out your orders quickly! Shipping usually takes between 3-5 business days. Every order placed through the website will receive a shipment notification email that includes tracking information.

Local pickup typically takes 1-3 days depending on the items ordered. You will receive an email with instructions for pickup once your order is ready.

 

ARE POLYMER CLAY EARRINGS HEAVY?

Polymer clay is an extremely lightweight material, making even the largest styles feel almost weightless!

 

WHAT KIND OF METAL IS USED ON YOUR JEWELRY?

At this time, all earring studs, posts, hooks and connector rings are gold plated brass AND nickel free, making them suitable for sensitive ears. Any decorative “gold” dangles that are added to my earring designs are made of brass. Please see care instructions for any questions about cleaning your earrings.

 

CARE INSTRUCTIONS

Our earrings are handmade and created in batches. Since our earrings are made from polymer clay, they are super lightweight. Clay is very durable, but it should not be bent or it could snap.

If anything gets on the earrings, you can use a baby wipe or a Q-Tip dipped in rubbing alcohol on the clay pieces of your earrings. Due to the nature of brass metal, it can tarnish over time. You can refresh your brass pieces with lemon juice and baking soda mixture, or “Brasso.” Please feel free to reach out to me with any questions.

Make sure to store your earrings in a cool dry place when you're not wearing them. Avoid wearing them in the shower or in bodies of water. Avoid storing them in a place that they can easily get scratched by harder materials.

 

WHAT IS YOUR RETURN POLICY?

For quality control and sanitation reasons, all sales are final. If something is wrong with the order you received, please email me at hometowngirlsjewelryco@gmail.com within 7 days of receiving your order.